Privacy Policy

1. Information Collection

When you visit PILR, we automatically collect certain information about your device, including your web browser, IP address, time zone, and some of the cookies installed on your device. As you browse, we also collect information about the individual web pages or products you view, and how you interact with the Site. We refer to this as Device Information.

Additionally, when you make a purchase or attempt to make a purchase, we collect specific details from you including your name, billing address, shipping address, and payment information (processed securely through Shopify and its providers), as well as your email address and phone number. We refer to this as Order Information.

2. How We Use Your Information

We use the Order Information that we collect generally to fulfill any orders placed through the Site, which includes processing your payment information, arranging for shipping, and providing you with invoices and order confirmations. We also use this information to communicate with you and screen our orders for potential risk or fraud. Device Information is used to help us screen for potential risk and fraud, and more generally to improve and optimize our Site by generating analytics about how our customers browse and interact with us.

3. Marketing Communications

If you opt in to our mailing list, we may send you product updates and promotions. Our marketing emails comply with the CAN-SPAM Act, meaning they include accurate sender information and a clear way to opt out. You may unsubscribe at any time by clicking the link at the bottom of our emails. Even if you opt out of marketing, we will still send you transactional emails regarding your specific orders or customer service requests.

4. Sharing and Disclosure

We share your Personal Information with third parties to help us operate our business as described above. For example, we use Shopify to power our online store; you can read more about how Shopify uses your Personal Information at https://www.shopify.com/legal/privacy. We may also share your information to comply with applicable laws and regulations, to respond to a subpoena, or to otherwise protect our rights. We do not sell your personal data to third parties.

5. Your Rights and Data Retention

If you are a California resident or located in certain jurisdictions, you may have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

6. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at support@pilrsystems.com or by mail using the details provided below:

PILR
5900 Balcones Drive, STE 100
Austin, TX, 78731